ICA 義工訓練  – 「電話慰問技巧」分享會   ICA Volunteers Training – Sharing Session on Telephone Greeting Skills  

以電話慰問長者是「活出豐采」友伴同行項目的主要服務之一。我們希望動員義工，以電話聯繫因身體狀況或其他原因較少出席ICA活動的會員/前會員。尤其是冬天臨近，我們希望藉著真摯的問候和關懷，向長者送出一份暖暖的心意。為讓義工們掌握基本技巧，我們特別邀請了資深義工區翠兒女士與大家分享「電話慰問技巧」。分享會內容包括：1) 電話慰問的技巧；2) 義工的態度；3) 角色扮演；及4) 個人分享。重點是使義工們能掌握基本技巧，輕鬆和認真去運用，從而幫助需要幫助的人。

Giving concern calls to our older friends is one of the major befriending services under our “Thriving Beats Surviving (TBS)” project. We are now mobilising volunteers to connect with our members and ex-members who may face challenges attending our activities due to medical conditions or other reasons. As winter approaches, we aim to extend our warm regards to these individuals through a heartfelt phone call. To equip our volunteers with essential skills for this meaningful task, we have arranged a sharing session on “Telephone Greeting Skills” with the esteemed Ms. Popsy Au as the speaker. During the session, Ms. Au will cover key topics, including Telephone Greeting Skills, Volunteer Attitude, Role-playing, and Individual Sharing. Our primary focus is to empower our volunteers with practical expertise, enabling them to easily and wholeheartedly assist those in need. 

日期 Date: 19/10/2023 (星期四) (Thu)
時間 Time：1:30 – 2:30 PM
地點 Venue： ICA 地下大堂 Lower Hall (21 Hatchard Road, London N19 4NG)

對象 Targets: ICA 義工或會員優先  ICA Volunteers or Members first (名額 Quota: 25)

講員 Speaker：區翠兒女士 Ms. Popsy Au / 前香港公開大學講師 Former lecturer at the Open University of Hong Kong

分享嘉賓 Guest：劉寶麗女士

語言 Language：廣東話 Cantonese
報名 Registration： WhatsApp (07523 864993) 或 填寫 Google Form https://forms.gle/4ESrB39kT6Y76Ngt7 (報名獲接納者，將會收到電郵或 WhatsApp 確認)。 WhatsApp (07523 864993) or fill in the Google Form https://forms.gle/4ESrB39kT6Y76Ngt7 (Those who are accepted will be notified separately by email or WhatsApp.)

電郵查詢 Email Enquiry： info@islingtonchinese.com